jKey support
Answers to common questions, and how to reach us if you need more help.
Common questions
jKey does not appear when I tap the globe key.
Check that it is added: open Settings, then General, Keyboard, Keyboards. If jKey is listed, press and hold the globe key and choose jKey from the list. If it isn’t, tap Add New Keyboard and choose jKey.
My snippets or settings are not showing in the keyboard.
Turn on Allow Full Access in Settings, General, Keyboard, Keyboards, jKey. Without it, iOS keeps the keyboard separate from the jKey app, so it cannot read what you set up there.
VoiceOver reads too much, or too little, while I type.
In the jKey app, open Settings, VoiceOver. Turn Verbose Announcements off to hear only the top word after each cluster, or on to also hear the cluster sequence and how many words match.
How do I switch back to my usual keyboard?
Tap the globe key to cycle keyboards, or press and hold it and choose one.
Is jKey available on Mac?
Yes. jKey for Mac is a free download from doxie.media/jkeymac. It turns your Mac’s number pad into the jKey clusters.
Contact support
- Email support@doxiemedia.com and mention jKey.
- Or use the support form.
- We reply to most requests within 24 hours, Monday to Friday.
See also the jKey privacy details.