VOAR support
Answers to common questions, and how to reach us if you need more help.
Common questions
What do I need to use VOAR?
An App Store Connect API key with Sales, Finance or Admin access, its Issuer ID and Key ID, and your vendor number. VOAR’s setup walks you through finding each one. To look around first, choose Try with sample data.
Where do I find my vendor number?
In App Store Connect, open Payments and Financial Reports. The vendor number is shown at the top left, under your name.
VOAR says Apple didn’t accept my key.
Check the Issuer ID and Key ID match the key, and that the key hasn’t been revoked in Users and Access, Integrations. If you pasted the key, paste the whole thing, including the BEGIN and END lines.
Why are today’s sales missing?
Apple publishes each day’s sales report the following morning, Pacific time, so the latest day in VOAR is usually yesterday.
Why doesn’t my app show in Ranks?
VOAR reads Apple’s public top charts, which list the top 100 apps in each chart. If your app isn’t in the top 100 in a country, it shows as not ranked there. You can choose which countries to check.
Is my data sent anywhere?
No. VOAR talks to Apple directly with your own key. There’s no VOAR server, and Doxie Media never sees your sales.
Contact support
- Email support@doxiemedia.com and mention VOAR.
- Or use the support form.
- We reply to most requests within 24 hours, Monday to Friday.
See also the VOAR privacy details.